Health Services Frequently Asked Questions

What is "Health Services?"

Health Services is an appointment-based clinic that is designed to manage acute episodic health problems and the flare-up of chronic problems while you are here at Stonehill. Health Services is staffed by nurse practitioners, a physician assistant, a part-time physician, a health educator and an administrative assistant who are dedicated to one objective: helping you maintain your health so that you can continue your education. They are there to provide you with care, treatment, information and advice about any health problems that develop. The service is always confidential.

Can anyone use Health Services?

The services are available free to all full-time students (residents or commuters). Your confidential Health Record form must be on file in the Health Services Office before you can be treated. This form is to be completed by you and your physician and contains your past medical history, current medical problems, your immunization record, and such essential information as medication lists and allergies to medications. All information presented is confidential and available only to members of the Health Services staff.

Health insurance is required by Massachusetts law and it must be an insurance that is billable in Massachusetts. If your private insurance is not comparable, you will need to purchase the school health insurance. Although Health Services does not bill students for our clinician services, health insurance is required for laboratory tests and x-rays ordered by Health Services clinicians, since these diagnostic tests are performed by an outside company or provider. Although enrollment in certain insurance plans through Massachusetts' Medicaid ("Mass Health") does qualify as a comparable insurance, out-of-state Medicaid and insurance policies from other countries are not considered comparable insurance.

What other services are available from Health Services?

  1. In general, Health Services is available to help students obtain proper care, information, or accommodation information for a number of medical conditions. Health Services can provide you with recommendations for on-campus or local community resources that provide services for issues such as tuberculosis treatment, sexually transmitted infections, eating disorders, psychiatric care, or certain disabilities.  We encourage students to contact us directly with their specific needs.
  2. When a student has a chronic disease such as diabetes, epilepsy, eating disorders, etc., we will need a summary from your physician.  In consultation with your physician, we can monitor you, as needed, while you are at school.
  3. We can arrange for the transfer of your medical records/immunization records to another school.
  4. Referrals can be made to the Stonehill College Counseling Services.
  5. Health Services staff is very willing to act in a consultative manner for any health related issue. If you have any questions or concerns, call ext. 1307 for an appointment.
  6. Flu clinics are offered every fall semester.
  7. Health Education counseling and wellness information is offered through the Health and Wellness Office. Make an appointment with the Health Educator to discuss diet, exercise, stress-managment, preventing roommate conflicts, alternative activities to drinking, and much more.

What do I do if I am sick?

If you are not feeling well you should call Health Services at 508-565-1307 for an appointment with a health care provider. Same day appointments are almost always available. Students should call early in the day if possible. We strive to provide the services students need at their convenience. The average wait time can be 10 -15 minutes during high volume times. The provider can diagnose and treat many of the common health problems of a student on a college campus. Our providers have the authority to prescribe prescription drugs as well as dispense over the counter medications. The physician is also available on a part-time basis to see students with more complex problems. You may be requested to return to see the physician during physician clinic hours.

Can a nurse come to my room if I am too sick to come to Health Services?

No, unfortunately we cannot spare staff to be in residence halls as that would leave the clinic understaffed. We can assist you with getting transportation via Campus Police or if you are too ill via ambulance to an emergency room.

What do I do about meals when I'm too ill to go to the dining hall?

The ill student or his/her roommate should call ext. 1888 and speak directly to a food service employee to notify them of the illness. Requests for special diets for sick students most often can be fulfilled. When a roommate/fellow student picks up the meal, the ill student's meal expenses will be deducted from their account balance at a later time.

What do I do if I am too ill to attend class?

It is your responsibility to contact your professors prior to your class to make any arrangements regarding your make-up work. You should then call Health Services for an appointment to be seen by a health care provider.

Providers will not provide medical excuse notes or speak to professors regarding a student's visit.

If you see a physician or health provider outside of the college, you should get a note from that person if you think your professor may require it. Any time you are diagnosed with a communicable disease, you need to notify the Health Services office. If you are ill or injured and this results in a long absence from school, you need to notify Health Services and Academic Services.

What happens if I get sick after 4:15 or on weekends?

Please refer to our After Hours page for complete details.

Can I get my immunization at Health Services?

The State of Massachusetts provides Health Services with the means to offer limited immunizations such as flu. Feel free to call to inquire.

Can I get a physical at Health Services

No, we do not offer routine physicals at Health Services. We can assist you in locating a local facility that will provide physical examinations.

What if the health care provider wants me to have laboratory tests or x-rays or see another doctor?

Most laboratory tests needed can and will be collected at Health Services. These specimens are then sent to an outside laboratory for processing. If you need x-rays or other radiological testing, they can be scheduled for you at local facilities. For student convenience we also will draw blood for tests ordered by outside providers. It would then be the outside provider managing the health concern. Laboratory tests sent for processing and diagnostic testing done outside Health Services are billed to your insurance.

If you are referred to a specialist for consultation or further treatment, a list of specialists in the local area is available and you will be assisted with making the appointment. If you are unable to keep medical appointments that have been made, either contact Health Services or cancel the appointment yourself. Again, referral appointments are billed to your insurance.

Remember: Health insurances vary in their coverage for each of the above items. It is important to always present your insurance card and be aware that your insurance may or may not cover the cost of the test or appointment

If the health care provider orders medication, where do I get it?

When deemed necessary providers will write a prescription that can be filled at one of the local drug stores. The closest is the CVS located at 555 Washington Street, Easton, MA, 02357 (less than a 1 mile drive from campus). Their telephone number is 508-238-3476.  Many over the counter medications can also be found on campus at the Stonehill bookstore.

Is there a pharmacy at Health Services?

No there is not.

What if I have a disability?

Students having any medical or physical disability are encouraged to contact Health Services in confidence as early as possible before enrollment to ensure coordination of comprehensive medical care and adequate insurance protection. Accommodations are made in coordination with the Office of Accessibility Resources.

What is the policy regarding health dismissals?

The college physician or psychiatrist may determine that an individual student's physical or emotional well being is compromised by living on campus and/or attending classes. In such situations the student may present a danger to himself/herself or to others.

The college physician or college psychiatrist has the authority to recommend to the Dean of Students the removal of such an individual from residency and/or from attendance at classes.

The return of such a student is contingent on a medical determination by the college that the student has sufficiently recovered to resume normal residency or class attendance, as the case may be.

When I get a bill for services rendered outside of Health Services, what do I do? (Only Applies if you are enrolled in the Stonehill College Insurance Plan)

You should contact the facility where you were seen and ask for the bill to be sent directly to the insurance plan. Provide your ID number and the address of the Gallagher Student Health & Special Risk which appears on the back of your ID card. It should be understood that you are responsible for any medical expenses incurred outside of Health Services, that are beyond the defined limits of, or excluded from coverage by the student health insurance plan.

What services does the insurance company cover? (Only applies if you are enrolled in the Stonehill College Insurance Plan)

This question can be most fully answered by referring to The following guidelines should be considered "helpful recommendations" relative to using your Student Insurance Plan.

  1. Read the online brochure carefully so that you are aware of the limitations and exclusions of the policy.
  2. When hospital or doctor bills are received, send the bills to the Student Insurance Division address on the back of your ID card making sure that you indicate that you are a Stonehill College student.
  3. Be aware that this policy does not give complete coverage should you be hospitalized. If you have additional medical insurance, you would be wise to retain it.

Who can I speak to regarding my dietary restrictions?

Do you have a dietary restriction such as a food allergy or Celiac disease? Would you like to learn more about how to navigate the dining hall? You can make an appointment with Health Services to discuss any medications, medical alerts or other dietary concerns. Our campus dietitan, Kim Pierce, is also available in the Roche Dining Commons Room 105, or 508-565-1379. Learn more about dietary restrictions here.