Isolation/Quarantine and Contact Tracing Protocols

It is important for students to be informed of isolation processes when there is a positive or presumptive positive case, contact tracing protocols, and the expectations associated with quarantine, all of which can be found below. Please be aware that the College will continue to consult with public health officials and adapt guidance as needed.

Student Isolation Protocol for Confirmed or Presumptive Cases of COVID-19

A student who has been diagnosed with COVID-19, is clinically stable, and has consulted with and received guidance from Health Services, is expected to return home, if they are able to do so, for the isolation period until they are cleared to return.

Students returning home should be aware of the following CDC recommendations:

  • Avoid public transportation, ride sharing, or taxis.
  • Secure a ride home with one driver, ensure both parties wear masks, remain physically distanced as much as the space allows, and, if possible, keep windows open to maximize ventilation.
  • As much as possible, stay in a specific room and away from people and pets in your home.
  • If possible, use a separate bathroom.
  • Consider if returning home will put you in close contact with someone who is immunocompromised.
  • Stay in touch with your own doctor/healthcare provider. Additional information regarding what to do if you are sick or how to care for those who are sick can be found on the CDC website.

Students should maintain contact with Health Services and will not be permitted to return to campus until at least ten days have passed since symptom onset, they have been fever-free for over 24 hours without the use of fever-reducing medication, and their symptoms are improving. If students had a positive COVID test, but were never symptomatic, they will not be permitted to return to campus until 10 days after the date of their positive test.

Students unable to return home will be temporarily reassigned to alternative housing for isolation and will maintain ongoing contact with Health Services personnel.

Isolation is expected for any student who is symptomatic and awaiting test results.

Students with COVID-19 should be prepared to list anyone who is considered a close contact, since 48-hours prior to symptoms of illness onset to aid in mitigating the spread of potential illness.

Contact Tracing Protocol

Students identified as a close contact with a positive or presumptive positive case of COVID-19 are expected to cooperate with medical professionals and College officials in order to mitigate health and safety concerns as a condition of their continued participation in College activities.

Close contacts will be required to follow the quarantine protocol outlined below. Additional information on contact tracing can be found on the CDC Website.

Student Quarantine Protocol for Close Contacts of Possible Exposure

Students who have been identified as a close contact of someone with a positive or presumptive positive COVID-19 test are expected to return home, following consultation with and guidance from Health Services, and remain in quarantine for a two-week period (please refer to the above CDC recommendations regarding returning home).

Students unable to return home will be temporarily reassigned into alternative housing for quarantine.

Students in quarantine may be asked to complete additional testing based upon ongoing public health guidance.

Case management will occur for all persons with isolation or quarantine status and they will be offered access to coursework, mental health support, and assistance with basic needs, such as food.


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General Information

To make an appointment at Health Services, please call 508-565-1307 during business hours (8:30 AM - 4:30 PM, Monday - Friday). Please do not email individual clinicians or staff members to make an appointment. If this is an emergency, dial 508-565-5555 if on campus and 911 if off-campus.

If this is a medical emergency, please call Campus Police at 508-565-5555 if you are on campus or by dialing 911 if off-campus.

Health Services is located in the Chapel Building at the south entrance.

Stonehill undergraduate student fees cover the cost of visits to Health Services. Students do not have to have the Stonehill College Health Insurance Plan to receive care at Health Services. Insurance is necessary for some laboratory tests ordered at Health Services, diagnostic studies, local walk-in clinic visits, ambulance transportation, emergency room visits and specialty medical provider referrals. These costs may be covered by the student’s own insurance carrier. All undergraduate students need to understand how health insurance works. For additional information on insurance, see the Health Insurance section of our website.

All information a student shares in a medical visit and any information contained in a student’s record is considered confidential. This information will be released only with the written consent of the student or as required by law. On occasion, Health Services receives telephone calls from parents about student’s medical care. If the student is over 18 years of age, Health Services is unable to release any medical information to parents without the student’s explicit permission.


There may be times when transfer of medical care to another health care institution or organization is necessary. In order for medical information to be released, a written release must be signed by the requesting student.


Health Services respects and preserves the privacy and confidentiality of all students. Information whether written, spoken, recorded electronically or printed will receive the same level of protection.

Frequently Asked Questions

Health Services is an appointment-based clinic that is designed to manage acute episodic health problems and the flare-up of chronic problems while you are here at Stonehill. Health Services is staffed by nurse practitioners, a physician assistant, a part-time physician, a health educator and an administrative assistant who are dedicated to one objective: helping you maintain your health so that you can continue your education. They are there to provide you with care, treatment, information and advice about any health problems that develop. The service is always confidential.

The services are available free to all full-time undergraduate students (residents or commuters). Your confidential Health Record form must be on file in the Health Services Office before you can be treated. This form is to be completed by you and your physician and contains your past medical history, current medical problems, your immunization record, and such essential information as medication lists and allergies to medications. All information presented is confidential and available only to members of the Health Services staff.

Health insurance is required by Massachusetts law and it must be an insurance that is billable in Massachusetts. If your private insurance is not comparable, you will need to purchase the school health insurance. Although Health Services does not bill students for our clinician services, health insurance is required for laboratory tests and x-rays ordered by Health Services clinicians, since these diagnostic tests are performed by an outside company or provider. Although enrollment in certain insurance plans through Massachusetts' Medicaid ("Mass Health") does qualify as a comparable insurance, out-of-state Medicaid and insurance policies from other countries are not considered comparable insurance.

  1. In general, Health Services is available to help students obtain proper care, information, or accommodation information for a number of medical conditions. Health Services can provide you with recommendations for on-campus or local community resources that provide services for issues such as tuberculosis treatment, sexually transmitted infections, eating disorders, psychiatric care, or certain disabilities.  We encourage students to contact us directly with their specific needs.
  2. When a student has a chronic disease such as diabetes, epilepsy, eating disorders, etc., we will need a summary from your physician.  In consultation with your physician, we can monitor you, as needed, while you are at school.
  3. We can arrange for the transfer of your medical records/immunization records to another school.
  4. Referrals can be made to the Stonehill College Counseling Services.
  5. Health Services staff is very willing to act in a consultative manner for any health related issue. If you have any questions or concerns, call ext. 1307 for an appointment.
  6. Flu clinics are offered every fall semester.
  7. Health Education counseling and wellness information is offered through the Health and Wellness Office. Make an appointment with the Health Educator to discuss diet, exercise, stress-management, preventing roommate conflicts, alternative activities to drinking, and much more.

If you are not feeling well you should call Health Services at 508-565-1307 for an appointment with a health care provider.* Same day appointments are almost always available. Students should call early in the day if possible. We strive to provide the services students need at their convenience. The average wait time can be 10 -15 minutes during high volume times. The provider can diagnose and treat many of the common health problems of a student on a college campus. Our providers have the authority to prescribe prescription drugs as well as dispense over the counter medications. The physician is also available on a part-time basis to see students with more complex problems. You may be requested to return to see the physician during physician clinic hours.

*During Fall 2020, If you are sick and experiencing symptoms of COVID-19 please contact Health Services provider for guidance. Health Services is continuing to monitor the health and well-being of students and will be implementing telehealth visits. If you test positive for COVID-19, please notify Stonehill College Health Services at 508-565-1307. 

No, unfortunately we cannot spare staff to be in residence halls as that would leave the clinic understaffed. We can assist you with getting transportation via Campus Police or if you are too ill via ambulance to an emergency room.

The ill student or his/her roommate should call ext. 1888 and speak directly to a food service employee to notify them of the illness. Requests for special diets for sick students most often can be fulfilled. When a roommate/fellow student picks up the meal, the ill student's meal expenses will be deducted from their account balance at a later time.

It is your responsibility to contact your professors prior to your class to make any arrangements regarding your make-up work. You should then call Health Services for an appointment to be seen by a health care provider.


Providers will not provide medical excuse notes or speak to professors regarding a student's visit.


If you see a physician or health provider outside of the college, you should get a note from that person if you think your professor may require it. Any time you are diagnosed with a communicable disease, you need to notify the Health Services office. If you are ill or injured and this results in a long absence from school, you need to notify Health Services and Academic Services.

Please refer to our After Hours page for details.

The State of Massachusetts does not provides Health Services with the means to offer immunizations.

No, we do not offer routine physicals at Health Services. We can assist you in locating a local facility that will provide physical examinations.

Most laboratory tests needed can and will be collected at Health Services. These specimens are then sent to an outside laboratory for processing. If you need x-rays or other radiological testing, they can be scheduled for you at local facilities. For student convenience we also will draw blood for tests ordered by outside providers. It would then be the outside provider managing the health concern. Laboratory tests sent for processing and diagnostic testing done outside Health Services are billed to your insurance.

If you are referred to a specialist for consultation or further treatment, a list of specialists in the local area is available and you will be assisted with making the appointment. If you are unable to keep medical appointments that have been made, either contact Health Services or cancel the appointment yourself. Again, referral appointments are billed to your insurance.

Remember: Health insurances vary in their coverage for each of the above items. It is important to always present your insurance card and be aware that your insurance may or may not cover the cost of the test or appointment.

When deemed necessary providers will write a prescription that can be filled at one of the local drug stores. The closest is the CVS located at 555 Washington Street, Easton, MA, 02357 (less than a 1 mile drive from campus). Their telephone number is 508-238-3476.  Many over the counter medications can also be found on campus at the Stonehill bookstore.

No there is not.

Students having any medical or physical disability are encouraged to contact Health Services in confidence as early as possible before enrollment to ensure coordination of comprehensive medical care and adequate insurance protection. Accommodations are made in coordination with the Office of Accessibility Resources.

The college physician or psychiatrist may determine that an individual student's physical or emotional well being is compromised by living on campus and/or attending classes. In such situations the student may present a danger to himself/herself or to others.

The college physician or college psychiatrist has the authority to recommend to the Dean of Students the removal of such an individual from residency and/or from attendance at classes.

The return of such a student is contingent on a medical determination by the college that the student has sufficiently recovered to resume normal residency or class attendance, as the case may be.

You should contact the facility where you were seen and ask for the bill to be sent directly to the insurance plan. Provide your ID number and the address of the Gallagher Student Health & Special Risk which appears on the back of your ID card. It should be understood that you are responsible for any medical expenses incurred outside of Health Services, that are beyond the defined limits of, or excluded from coverage by the student health insurance plan.

This question can be most fully answered by referring to The following guidelines should be considered "helpful recommendations" relative to using your Student Insurance Plan.


Read the online brochure carefully so that you are aware of the limitations and exclusions of the policy.

When hospital or doctor bills are received, send the bills to the Student Insurance Division address on the back of your ID card making sure that you indicate that you are a Stonehill College student.

Be aware that this policy does not give complete coverage should you be hospitalized. If you have additional medical insurance, you would be wise to retain it.

Do you have a dietary restriction such as a food allergy or Celiac disease? Would you like to learn more about how to navigate the dining hall? You can make an appointment with Health Services to discuss any medications, medical alerts or other dietary concerns. Our campus dietitan, Kim Pierce, is also available in the Roche Dining Commons Room 105, or 508-565-1879. Learn more about dietary restrictions.

Health and Wellness

Health Services is please to provide Health and Wellness Education through the Health and Wellness Center, located in the Roche Dining Commons, Room 101. Some of the services provided include wellness trainings, presentations and events such as Fresh Check Day, Dating Violence Prevention and Alcohol Awareness Week. To learn more visit the Health and Wellness Website.

The Office of Health Services offers confidential medical care to all full-time Stonehill students. Its staff includes nurse practitioners, physician assistants and a part-time physician.