If you think you have a legitimate email that gets caught up in your spam filter and quarantined, remember to be extra vigilant in checking for signs of phishing before releasing it.
Stonehill provides spam filtering through Office365, which checks incoming email for known signs of unsolicited spam, phishing attempts, or malware, then quarantines suspected emails before they reach your inbox. If you think you have a legitimate email that got stuck in this quarantine, you have the option to release it. However, you should be very careful to check for signs of phishing before you release it.
Basically, while false-positives can occur, if an email is quarantined by your spam filter, it’s most likely for a good reason. So proceed with extra caution when releasing any quarantined emails.
If you have any questions or need assistance, please contact the IT Service Desk at 508-565-4357 (HELP) or firstname.lastname@example.org