The department of Information Technology is staffed by 30 people who work in the lower level of Duffy and are led by the Chief Information Officer (CIO) and supported by the Office Manager. The department is organized into four groups by services provided. Each group is led by a director and a summary of the services provided is below. Additional information about our staff can be found under Meet our Staff which is organized by group and then alphabetically below the director. The organization of the department is shown on the IT organization chart.
Enterprise Application Services – This group provides services related to the delivery of information systems which support college processes and provide access to information. Examples of these systems include the numerous modules of Banner, like Finance, the myHill portal, the Parking Administrator application and Cognos reporting tools.
Enterprise Infrastructure Services – This group provides services related to our server and storage infrastructure. They are also responsible for server operating systems, the virtual server environment, and core services like email, Active Directory, and enterprise backup.
Network Services – This group provides services related to telephones, data networking, video distribution, and communications wiring. They are also responsible for managing network electronics and services like device registration, hillspot setup, the Hill Alert emergency notification system, and cellular telephones.
User Support Services – This group provides services which help the college community teach, learn and perform their job. The group provides the “main door” to IT at our service desk and oversees our communication through Stonehill announcements and this web site. They also provide services related to desktop computing, instructional technology, and technology in learning and event spaces.