If you think you have a legitimate email that got caught in your spam filter (“quarantined”), you can release it, just remember to be extra careful and double-check for signs of phishing before doing so.
Here’s how it works: Stonehill provides spam filtering through Office365, which checks incoming email for known signs of unsolicited spam, phishing attempts, or malware, then quarantines suspected emails before they reach your inbox. If you think you have a legitimate email that got stuck in this quarantine, you do have the option to release it.
While false-positives can occur, if an email is quarantined by your spam filter, it’s most likely for a good reason. So always proceed with extra caution when releasing any quarantined emails.
If you have any questions or need assistance, please contact the IT Service Desk at 508-565-1111 or firstname.lastname@example.org