What is TouchNet Marketplace?

TouchNet Marketplace is a suite of e-commerce tools that provides campus departments the ability to create, manage, and operate online storefronts using PCI (Payment Card Industry) compliant payment systems for campus-developed web applications.  With Marketplace, your campus department can accept online payments, view real-time reports, and process payment refunds.

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What is PCI (Payment Card Industry Data Security Standards)?

Stonehill College has seen an increasing number of requests for credit card merchant accounts for online payment applications. While it can be advantageous to accept credit card payments over the Web, it is also an area of great liability. With credit card fraud and identity theft on the rise, Visa and MasterCard have issued Payment Card Industry Data Security Standards that every merchant on the College campus must be in compliance with in order to continue to accept credit cards and avoid substantial fines and fees.

Payment Card Industry Data Security Standards requires that anyone handling any credit card information should be cognizant of and agree to abide by the Payment Card Industry Data Security Standards, which can be found at this website.

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Which payment types can be accepted?

Visa, MasterCard, American Express and Discover

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Can we accept donations for our department and/or program?

f your department is planning for a charitable event to benefit Stonehill College, please contact Stonehill’s Development Department. 

If your department is planning a program/fundraiser to benefit a 3rd party, you will not able to use Marketplace. 

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How do we request for a Store?

Initial setup of the Store must be created by the Controller’s Office.  Click here for the Request Form.   Once the Controller’s Office receives your request, we will contact you for a Marketplace Training session and then we will set you up with Marketplace access. 

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Can I create my own products within my store?

Yes, however, it is decided case by case.  The decision will be made during the Marketplace training with the Controller’s Office and the department. 

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How long does it take to set up a Marketplace Store?

Marketplace store setup can take between 5-7 business days to complete.

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How do I process a payment refund?

Payment refunds are processed through Marketplace.  Please contact the Associate Controller at extension 1030 for further information.

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How are funds deposited in my department’s account?

At the stage of setting up your Store, you were required to provide the FOAPAL (Fund, Org, Acct, etc.).  Marketplace automatically feed into Banner on a nightly basis.  Therefore, the department’s Marketplace Administrator must check the budget accounts or provide report to the department’s Budget Manager to confirm the Markeptplace deposit daily if necessary.  This will be covered during the Marketplace Training. 

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What do I do if I forgot my password?

For TouchNet Marketplace, your user name and password can be reset by clicking the “Forgot password?” on the Touchnet log in page.   

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Who do I contact for any other Marketplace questions?

Please contact the Associate Controller at extension 1030.

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