Important Health Services Changes During COVID-19

Stonehill College Health Services will offer options, as clinically appropriate, for in person and telemedicine services to students. For the health and safety of our students and staff, we ask that students call 508-565-1307 for appointments in Health Services since walk-in appointments are not available. Students are encouraged to call early in the day during hours of operation (Monday through Friday from 8:30-4:30) to schedule an appointment with a Health Services clinician by phone, video or in person. In certain circumstances, the clinician you see during your telemedicine appointment may determine that an in-person visit is necessary due to recommended testing or focused examination. If students have any urgent medical needs (without symptoms consistent with COVID-19), they may also utilize the Compass Medical Urgent Care Center in Easton, other local urgent care centers, or the Emergency Department at Steward Healthcare/Good Samaritan Hospital.

Any student with concerns about COVID-19 exposure or symptoms should call Health Services directly at 508-565-1307. Symptoms related to COVID-19 include:

  • Fever (above 100.4°F)
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting or diarrhea

Students who require an evaluation, services, or diagnostic testing for COVID-19 related symptoms, will be most likely be referred to Compass Medical Urgent Care Center of Easton, which is located within one mile from campus. Due to COVID-19, Compass in Easton is now operating as an appointment-based practice model.

Students who are off-campus or at their family home for remote learning or for isolation and quarantine should plan to receive healthcare and guidance through their primary care provider.

For Urgent And Emergent Medical Situations

  • If off-campus and experiencing an emergency, call 9-1-1

  • If on-campus and experiencing an emergency, call 508-565-5555

For Non-Urgent/Non-Emergent Medical Concerns

  • If off campus, please call your Primary Care Provider to access the appropriate medical services and guidance.

  • If you are a residential student living on campus or a commuter in the Commonwealth of Massachusetts and need assistance with locating appropriate local medical services, please call our office at 508-565-1307 during our regular business hours (Monday-Friday 8:30-4:30) to speak with one of our staff.

  • Residential and commuter students are required to contact Health Services if they have been advised to quarantine or isolate. Residential students must contact Health Services prior to making arrangements to leave for home, in order to receive important public health guidance and follow up instructions. Students who must remain on campus for isolation or quarantine will be determined on a case-by-case basis in consultation with Health Services and local public health guidance. **Please see important guidelines regarding isolation and quarantine below. There is additional information on the General information page of the Health Services webpage.
  • Students who are advised to isolate or quarantine and plan on returning home should first be aware of the following CDC recommendations:

    • Avoid public transportation, ride sharing, or taxis.

    • Secure a ride home with one driver, ensure both parties wear masks, remain physically distanced as much as the space allows, and, if possible, keep windows open to maximize ventilation.

    • As much as possible, stay in a specific room and away from people and pets in your home.

    • If possible, use a separate bathroom.

    • Consider if returning home will put you in close contact with someone who is immunocompromised.

    • Stay in touch with your own doctor/healthcare provider. Additional information regarding what to do if you are sick or how to care for those who are sick can be found on the CDC website.

Student Health Insurance Plan Options During COVID-19

Due to COVID-19, many insurance companies are expanding telehealth options to allow patients a way to conveniently access healthcare remotely through the telehealth platform.

For Students enrolled in Stonehill College BCBS Student Health Insurance Plan (SHIP)

  • SHIP-insured students have access to Well Connection – Blue Cross’ telehealth product.
  • Learn more by logging into your BCBS of MA account or please visit their website:
  • Using the telehealth service incurs the same office visit copay for the insured as if they were seeing a provider live. 
  • Additionally, a 24/7 hour nurse hotline is available free to all members of SHIP and offers a safe and convenient clinical resource for minor ailments or questions. Phone: (888) 247-2583.

For Students on State Health Plans (such as MassHealth) or Individual/Family Plans NOT affiliated with Stonehill Insurance:

We advise students call the 1-800 # on the back of their health insurance card or visit their health insurance plan website for additional information and guidance on whether this service is available and how to access the service.

Other telehealth options

Some Primary Care offices are utilizing telehealth medicine in their practices to help patients access care. Please call your own Primary Care Provider to further inquire about this possibility.

Additional Questions

For additional/specific questions related to your telehealth and/or other insurance coverage questions, please call the phone number on the back of your health insurance card for further information.

For more information about COVID-19 Health Resources visit here.

Important COVID-19 Terms

The Massachusetts Department of Public Health (DPH) and Department of Higher Education (DHE) provided the following definitions and guidance in a March 17, 2020 statement. Should you be concerned and not sure of which guidance—“quarantine” or “isolation”—to follow, please review the following definitions and summaries. 

“Close Contact” is: 

  • living in the same household as a person who has tested positive for COVID-19; 
  • caring for a person who has tested positive for COVID-19; 
  • being within 6 feet of a person who has tested positive for COVID-19 for about 15 minutes; or 
  • being in direct contact with secretions from a person who has tested positive for COVID-19 (e.g. being coughed on, kissing, sharing utensils, etc.) 


  • for people with confirmed cases of COVID-19; or 
  • for people who had high-risk exposure (see above) to cases of COVID-19. 
  • calls for you to separate yourself from all other people. 

“You must remain in isolation until a public health authority (the Massachusetts Department of Public Health or your local Board of Health) tells you can leave your home. A public health authority will be in contact with you and will conduct another assessment 14 days after the date your infection is confirmed… During the isolation period, you may not have visitors in the location where you are isolating. If you must share living quarters with another person, then that person will be subject to quarantine.” More information from DPH:


  • for people who have been exposed to cases of COVID-19.
  • calls for you to separate yourself from all other people.

“During your quarantine period, you should not have visitors in your home. The other people who live in your home can continue to do their normal activities as long as they are not in contact with you… and not also under quarantine.” More information from DPH: