Announcement Archive (September 2010 to August 2011)
Employee Email, Banner INB, Cognos and Ingeniux problems
April 2011
Currently we are experiencing problems with the employee email, Banner (forms and self service links within myHill) Cognos, Ingeniux CMS systems. Information Technology staff is working diligently to resolve the problems as soon as possible.
Thank you for your cooperation and we'll keep you informed when the problems are resolved. If you have any other issues, please contact the IT Help Desk 508-565-4357 (HELP) or email mailto:helpdesk@stonehill.edu
Banner Self Service Downtime on Sunday, March 27th from 9 a.m. to 3:00 p.m.
03/27/2011
On Sunday, March 27th from 9 a.m. to 3:00 p.m. Information Technology will be performing required system maintenance to the Banner system. During the downtime Banner self service modules in myHill and Banner forms will not be available to users. These modules include the services in the following channels: Registration and Grades under myAcademics; Student Financial Services Links and Student Employees under my Services; all channels under Faculty Services; Payroll & Leave and Time approval under Employee Services; and Requisitions and Budgets under Finance.
Thank you for your cooperation. If you have any questions regarding this downtime, please contact the IT Help Desk at (508) 565-4357 (HELP) or email helpdesk@stonehill.edu.
myHill Maintenance on Thursday, Feb 24 (5:30p.m to 6:30p.m)
Thu 2/24/2011
Beginning at 5:30p.m on Thursday, February 24, 2011, all self-service functions in myHill will be unavailable for approximately one hour to perform critical updates. This includes such services as Payroll & Leave, Employee Information, Benefits & Deductions, Requisitions and Budgets, Student Schedules and Grades, and Faculty and Advisor Dashboards.
Thank you for your cooperation. If you have any questions regarding this downtime, please contact the Helpdesk at (508) 565-4357 (HELP) or helpdesk@stonehill.edu.
myHill Downtime on Sunday, Feb 6 (7A.M to 7:30A.M)
Thu 2/3/2011
On Sunday, February 6, between 7:00am and 7:30am, the department of Information Technology is planning to perform required maintenance to the myHill system. During the downtime, myHill will be unavailable to users.
Thank you for your cooperation. If you have any questions regarding this downtime, please contact the Helpdesk at (508) 565-4357 (HELP) or helpdesk@stonehill.edu.
Alert:myHill Maintenance on Dec 31, 2010
December 2010
On Friday, December 31, between 8:00am and 9:00am the department of Information Technology is planning to perform required maintenance to the myHill system. During the downtime myHill will be unavailable to users.
Thank you for your cooperation. If you have any questions regarding this downtime, please contact the Helpdesk at 508) 565- 4357 (HELP) or helpdesk@stonehill.edu.
Server Maintenance on Fri, Dec 24
December 2010
Ingeniux Content Management Server
Web services (www.stonehill.edu, web.stonehill.edu, campus.stonehill.edu)
These services will be unavailable during this time. If you have any questions, please contact the IT Helpdesk at 508-565-4357 (xHELP) or helpdesk@stonehill.edu. Thank you for your cooperation.
External Email Issues
December 2010
We are experiencing issues sending email messages to some external domains (i.e. yahoo.com, verizon.net). You may notice that some of your sent messages sent to these domains are bouncing back as undeliverable. This is because we have been "blacklisted" by some Internet Service Providers, causing outside email servers to reject messages sent from stonehill.edu.
Please note that this issue is the result of a compromised Stonehill email account. You should never give your password to anyone requesting it via email or the telephone. These requests are almost always malicious, and Stonehill College will never ask for your account information via email.
We are working diligently to remove the Stonehill mail server from blacklists. If you are concerned about a specific message, please confirm delivery of the message with the recipient. If you have any questions, please contact our Helpdesk at (508) 565 - 4357 (HELP) or helpdesk@stonehill.edu
Spam Filtering Service Migration is Completed
November 2010
The SPAM Filtering Service(SFS) has been successfully migrated. All users should receive two email messages over the next 24 hours after their first email is quarantined. The first message with Subject: Stonehill College First Junk Email Safely Quarantined gives you the URL for the SFS and your password. Another message says Stonehill has activated your New Mail Services! All other messages will have the Subject: Quarantine Summary for quarantined messages. To receive messages from the list click Deliver.
Please note that you may continue to receive decreasing quantities of spam in your inbox for the next couple of days.
Thank you for your cooperation. If you have any questions about the migration, please contact the Help Desk at (508) 565-4357 or helpdesk@stonehill.edu.
Spam Filtering Service Migration Today
November 2010
Beginning at 3PM today, Information Technology will be migrating to a new spam filtering service. The migration should be completed by 5PM. The timing and necessity for this migration is dictated by a required change in our spam filtering service vendor.
During the migration, you may see an increase in the number of spam messages delivered to your inbox. Please do not respond to any requests for login credentials or click on any suspicious links or attachments from unknown users.
You must review and deliver any existing quarantine messages before 3PM today. To do that, review your recent messages with Subject: Quarantine Summary and click deliver next to the message that you want to save.
If you have any questions about the migration, please contact the Help Desk at (508) 565-4357 or helpdesk@stonehill.edu.
Spam Filtering Service Migration on November 22 between 3p.m and 5p.m
November 2010
On Monday afternoon beginning at 3PM, Information Technology will be performing required maintenance on our Spam filtering service. The maintenance should be completed within 2 hours. Please note the following IMPORTANT facts.
You should expect to see an increase in spam received between the hours of 3 and 5PM. Please be especially vigilant about not responding to any requests for login credentials or clicking on any suspicious links during this time.
Be certain to check any quarantine messages you receive on Monday morning as these messages will no longer be available for review after 3PM.
When the maintenance period is over, you will receive an email with a username and password for your new quarantine. You will use this information to log into your personal message center in the future where you can change your password, manage quarantined messages, and maintain a Safe Sender list (also known as a "white list").
For security purposes, your current Safe Sender list will be deleted if you have one.
Thank you for your patience and cooperation. If you have any questions about our spam filtering service or how to manage your Safe Sender list or quarantined messages, please contact the Help Desk at (508) 565-4357 or helpdesk@stonehill.edu
Planned downtime on Sunday, Nov 21 between 8A.M and 10A.M
November 2010
On Sunday, November 21, between 8:00am and 10:00am the department of Information Technology is planning to perform required maintenance to the myHill system. During the downtime myHill will be unavailable to users.
Thank you for your cooperation. If you have any questions regarding this downtime, please contact the Helpdesk at 508) 565- 4357 (HELP) or helpdesk@stonehill.edu.
Email problems on Friday, November 6 were due to Phishing
November 2010
The email problems that we experienced beginning at noon on Friday were caused by a Stonehill employee who responded to an email request to provide their username and password. This incident resulted in a security threat to Stonehill College electronic resources, approximately 52 person hours of work to resolve the problem, and the potential loss of email messages for members of our community.
"Phishing" is a term used by computer hackers, who use email to fish the Internet hoping to hook you into giving them your username, passwords and/or credit card information. The hackers pose as your email provider or another known institution. They use the username and password that they are provided to send out additional phishing attacks.
The IT Help Desk will never request your username and password via email, nor will any other reputable institution. Please remember that you should never give your password to anyone requesting it via email or the telephone, or click on any links provided within suspicious email messages.
If you are concerned about a suspicious email, please contact the IT Help Desk first at 508-565-4357 (HELP) or email helpdesk@stonehill.edu.
Webmail is functioning properly at this time.
November 2010
The problems we have been experiencing with the email servers have been resolved. All services, inbound and outbound, including webmail is functioning properly at this time.
To resolve the current problems and prevent other Spam attacks however, we had to make configuration changes to our firewall. Please be advised that these changes might have implications for our mobile users, especially if you have a blackberry.
Please note that we sent an announcement to the students notifying them about the problems with employee email system. We advised that they resend messages they might have sent to their instructors and staff members between noon Friday and 3:00pm today.
Thank you for your cooperation. If you have a mobile device and cannot send or receive email, please contact the IT Help Desk on Monday at 508-565-4357 (HELP) or email helpdesk@stonehill.edu.
System Maintenance on Sunday, November 7 between 8A.M and Noon
November 2010
The department of Information Technology will be performing maintenance on the central file share (CFS) server on Sunday, November 7, between the hours of 8AM and Noon.
During this time, all file shares will be unavailable. In preparation for this maintenance, we ask that you shut down your computers before you leave work on Friday. If you choose to not shut down your computer, it is CRITICAL that you close all open documents to avoid any possibility of file corruption. Should you have any problems accessing file share data after the maintenance on Sunday and you HAVE already rebooted your computer, please contact the IT Help Desk for assistance.
We will also be performing routine maintenance on the services listed below. These services may be unavailable for up to 15 minutes during the same time on Sunday.
- Calendar
- Stonehill.edu web services
- Printing to a network printer
- Housing System
If you have any questions or need assistance, please contact the IT Help Desk at 508-565-4357 (HELP) or email helpdesk@stonehill.edu.
SPAM email notification
November 2010
A spam email has been received by many Stonehill email users today with a subject "Your Mailbox Quota Has Exceed The Storage Limit". The message is asking you to re-activate your account by clicking on the link provided.
Please do Not Reply to This Email. It is a phishing spam message attempting to acquire sensitive information about your account.
Should you have any questions or concerns about this, please contact the help desk at helpdesk@stonehill.edu or at x4357.