Announcements Archive
IT Help Desk Alert: Internet downtime on Sunday, 6am to 8am
On Sunday, April 14th, between 6am and 8:00am the department of IT will facilitate a network upgrade for our internet service provider, Oshean. During the downtime, there will be intermittent outages when trying to access the internet from on campus. Additionally, off campus users will experience intermittent connectivity to all Stonehill resources. The upgrade will allow future expansion of up to 20 times our current internet capacity.
If you have any questions regarding the downtime or have problems connecting to the Internet after the downtime, please contact the IT Help Desk at 508-565-4357 (HELP) or email helpdesk@stonehill.edu .
IT Help Desk Alert: Email Scam Impacts Stonehill
We continue to experience issues with our email server due to the phishing scam received by many through email almost two weeks ago. The message had the subject of "1 New Message", and a fake link that looked very similar to our webmail login page.
If you responded to this message, or even suspect that you did, you should immediately go our password change service to change your password as soon as possible.
Please follow these best practices for email security:
- Do not respond to an email you suspect is fake. Refer to the IT web page to find out how to recognize phishing email messages .
- Do not click on any links contained within an email message until you have verified the link. You can verify a link in Outlook by placing your mouse over the link and confirming that the popup window contains a legitimate web address.
- NEVER submit any personal or account information via email, or a web page from an email, under any circumstances. Reputable organizations like Stonehill and your bank, will never ask for any personal or account information via email.
If you have any questions or need assistance, please contact the IT Help Desk at 508-565-4357 (HELP) or email helpdesk@stonehill.edu.
Voicemail Upgrade
The department of Information Technology is in the process of converting departments to our new Unified Messaging system. Unified Messaging brings email, voice mail, calendar and contacts into one centralized location and offers many new features.
Departments will be contacted to discuss plans for migrating their faculty and staff over the next three months. Requirements unique to each department will be assessed for accommodation in the new system. Additionally, a training session is offered just prior to the migration and documentation is provided on the IT web site.
All of the departments in Merkert-Tracy Hall, as well as IT, have been successfully converted. Everyone found that receiving their voicemail messages in their email, in addition to traditional phone access, is easy and useful.
For more information, please refer to the Unified Messaging webpage. If you have any questions, contact the IT Help Desk at 508-565-4357 (HELP) or email helpdesk@stonehill.edu .
IT Help Desk Alert: System Downtime on Friday, March 1st, from 6:00pm to midnight
On Friday, March 1st, from 6:00 pm to midnight, the department of Information Technology will be performing routine systems maintenance, patching and upgrades on selected servers. During the downtime, you might experience intermittent problems with the following systems and Internet connectivity.
- MyHill
- Banner
- Exchange
- Domain Login (Active Directory)
- Printing to a network printer
- File Shares
- Connectivity to the network
- College web site, www.Stonehill.edu
Thank you for your cooperation. If you have any questions, please contact the IT Help Desk at 508-565-4357 (HELP) or email helpdesk@stonehill.edu.
IT Help Desk Alert: Banner Downtime tonight, 1:00am to 2:00am
Tonight, between 1:00 am and 2:00 am, the department of Information Technology must perform a restart of the Banner databases. During the downtime, Banner forms and Banner Self-Service features of myHill will be unavailable to users.
If you have any questions, please contact the IT Help Desk at 508-565-4357 (HELP) or email helpdesk@stonehill.edu
IT Help Desk Alert: System Downtime on Friday January 25, 6pm to Midnight
On Friday, January 25th from 6:00 pm to midnight, the department of Information Technology will be performing routine systems maintenance, patching and upgrades on selected servers. During the downtime, you might experience intermittent problems with the following systems and Internet connectivity.
- MyHill
- Banner
- Exchange
- Domain Login (Active Directory)
- Printing to a network printer
- File Shares
- Connectivity to the wireless network
- College web site, www.Stonehill.edu
Thank you for your cooperation. If you have any questions, please contact the IT Help Desk at 508-565-4357 (HELP) or email helpdesk@stonehill.edu.
IT Help Desk Alert: System Downtime on Friday, Nov 30th from 6:00pm to midnight
On Friday, November 30th from 6:00 pm to midnight, the department of Information Technology will be performing routine systems maintenance, patching and upgrades on selected servers. During the downtime, you might experience intermittent problems with the following systems and Internet connectivity.
- MyHill
- Banner
- Exchange
- Domain Login (Active Directory)
- Printing to a network printer
- File Shares
- Connectivity to the network
- College web site, www.Stonehill.edu
IT Help Desk Alert: System Downtime on October 26th from 6:00pm to midnight
On Friday, October 26th from 6:00pm to midnight, the department of Information Technology will be performing routine systems maintenance, patching and upgrades on selected servers. During the downtime, you might experience intermittent problems with the following systems and Internet connectivity.
MyHill
Banner
Exchange
Domain Login (Active Directory)
Printing to a network printer
File Shares
Connectivity to the wireless network
College web site, www.Stonehill.edu
Thank you for your cooperation. If you have any questions, please contact the IT Help Desk at 508-565-4357 (HELP) or email helpdesk@stonehill.edu.
IT Help Desk Alert: Hill Alert Test on Tuesday, October 16th at 9:30am
Stonehill utilizes "Hill Alerts" to quickly and efficiently send a text message to your cell phone in case of an emergency on campus.
We recommend that you provide your cell phone number to participate in the Hill Alert system. Follow the instructions on the Hill Alert web page to specify whether you want to receive emergency alerts or to confirm that your information is current. Please try to do this as soon as possible as there will be a Hill Alert test on Tuesday, October 16th at 9:30 A.M.
If you have any questions about Hill Alert, please contact the IT Help Desk for assistance at (508) 565-4357 (HELP) or by email at helpdesk@stonehill.edu.
IT Help Desk Alert: myHill and Banner Downtime
On Columbus Day weekend (October 5 - 8, 2012), the department of Information Technology will be performing a major software upgrade to the Banner environment. Beginning Friday night at 6:00, Banner and myHill will be unavailable to the campus community. Banner, Cognos reporting, and Banner portions of myHill (timesheets, faculty rosters, etc.) will not be available through the weekend. The upgrade will be completed by Monday, October 8.
If you have any questions regarding the downtime or have difficulty accessing any services after the downtime, please contact the IT Help Desk via email at helpdesk@stonehill.edu.
IT Help Desk Alert: Network Downtime, Sunday, September 30, 6:00am-8:00am
On Sunday, September 30, between 6:00am and 8:00am the department of Information Technology will be performing required maintenance on our core network equipment. During the downtime, our internet connection will be unavailable. This will impact off campus users accessing all Stonehill services and on campus users accessing all internet services.
If you have any questions regarding the downtime or have difficulty accessing any services after the downtime, please contact the IT Help Desk via email at helpdesk@stonehill.edu.
Faculty Training
eLearn training for faculty is offered at the start of each semester in August and January. For consultations and support concerning specific eLearn features, please email Jan Harrison, Manager of Instructional Technology, to set up an appointment.
The IT department invites you to attend a "getting started for fall" technology training and workshop session.
If you plan to attend any of the sessions listed below, please RSVP to IT@stonehill.edu. We look forward to seeing you.
Monday, August 20 |
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| Time | Location | Topic |
| 9:30 - 11:00 | Duffy 019 | eLearn Basic Training |
| 11:00 - 12:30 | Duffy 019 | eLearn Assessments & eLearn Gradebook |
| 12:30 -1:00 | Duffy 019 | LUNCH - please RSVP to IT@stonehill.edu |
| 2:00 - 4:30 | Duffy 019 | eLearn drop-in workshop (*Pre-requisite: eLearn Basic Training) |
Tuesday, August 21 |
||
| 10:00 - 12:00 | Duffy 019 | New Faculty Tour of the Instructional Technology Center |
Thursday, August 23 |
||
| 9:00 - 10:30 | Duffy 019 | Lecture Capture Overview |
| 2:00 - 4:00 | Duffy 019 | Lecture Capture Demonstration |
IT Help Desk Update: Wireless Access On in Res Halls at Noon Today! -Thursday, August 30th
At noon today, hillspot wireless network will be enabled in the residence halls.
We recommend using the hillspot setup to establish your hillspot connection with ease.
If you have any problems, contact the IT Help Desk at 508-565-4357 (HELP) or email helpdesk@stonehill.edu.
IT Help Desk Alert: Device Registration and Wireless - Thursday, August 23rd and Friday, August 31st
Starting Thursday, August 23rdand continuing through Friday, August 31st, on-campus residents will be required to connect their computer to the network jack in their room and register on the Stonehill network. Do not forget to bring a 20 to 25 feet CAT5 Internet Cable for connecting your computer to the network. Before arriving on campus, please take some time to perform our Device Registration Pretest. Doing so will ensure that registering your devices will be a smooth process.
Wireless access in Residence Halls will not be available during device registration. Our secure wireless network, hillspot, will be available on August 31st. Instructions for HillSpot can be accessed on the IT web site.
Support for gaming console registrations will be provided starting Tuesday, September 4th. For more information about gaming on campus please refer to the IT web site.
IT staff will be available to assist users at the Help Desk during the registration process. We are located in room 025 in the lower level of Duffy. You may contact us with questions at 508-565-4357 (HELP) or email helpdesk@stonehill.edu.
Manage Your Email Using SFS
The SPAM Filtering Service (SFS), which is powered by Postini, sends a daily Quarantine Summary which lists email messages that were quarantined by the SPAM Filter. Simply clicking on the Deliver hyperlink will send the messages to your inbox.
If you would like more control over your SPAM filter, you need to log in to the SFS Message Center. Open your web browser and navigate to http://login.postini.com. Please note that your SFS password might be different than your Stonehill password. If you are having difficulty logging in to the SFS, please visit the SPAM Filter Password Reset page.
We are certain you'll find our SFS instructional videos very helpful in managing your messages. Please refer to the SFS page on the IT web site to access the videos.
If you have any questions, please contact us at 508-565-4357 (HELP) or email helpdesk@stonehill.edu .
Previous Announcement Archives
| Announcement Archive (Sept 2011 to Aug 2012) |
| Announcement Archive (Sept 2010 to Aug 2011) |
| Announcement Archive (Sept 2009 to Aug 2010) |