Administration, Faculty and Staff
ADMINISTRATION, FACULTY AND STAFF
The Telecommunication Departments provides telephone service to all Faculty, Administrators and Staff members. Services include telephone service, voicemail, conference calling, cellular telephone service, wiring for voice, data and cable TV locations. Please call the Telecommunications Department at ext. 1330 for assistance.
DIALING INSTRUCTIONS
DIALING INTO STONEHILL
Dial the main number 508-565-1000
To reach an individual extension dial 508-565+4 digit extension
If the extension begins with a (2) two or a (3) three dial 508-565-1000 and the operator will connect you
Collect and Third Number billing not allowed
DIALING ON CAMPUS
Dial the 4 digit extension
Dial “0” to reach the operator
DIALING OFF CAMPUS
LOCAL CALLS
Dial 9+508+number for Brockton, Easton, Mansfield, Norton, Taunton
Dial 9+781+number for Stoughton and Sharon
LONG DISTANCE CALLS
Dial 9+1+area code and number
INTERNATIONAL CALLS
Dial 9+011+country code+city code
The Telecommunications Office can assist you with international dialing codes or check on-line:
DIRECTORY ASSISTANCE
Dial 9+411 or check on line:
CALLING CARDS
Dial 9+Toll free number and follow instructions on the card
COLLECT CALLS
Dial long distance carrier of choice and follow instructions
AT&T 9+1+800-CALLATT
MCI 9+1+800-COLLECT
CONFERENCE CALLING:
Telephones on campus allow for 3 to 6 person conference calls
A conference bridge is available for call with more than 6 people. Contact the Telecommunications Office for more information
TOLL FREE CALLING
Dial 9+1+toll free number
900 NUMBER CALLING
Not allowed
MISCELLANEOUS INFORMATION
AREA CODES
To search area codes click the link below
CALL DETAIL RECORDING:
The telephone system keeps a record of all internal, local and long distance calls made from each extension. These records are reviewed monthly.
CALLER ID
Caller ID is available on all internal calls
Outbound calls from Stonehill record 508-565-1000 as the Caller ID
Incoming calls provide Caller ID if available from the carrier
CELLULAR TELEPHONE SERVICE DISCOUNT
Verizon Wireless offers Stonehill College employees an 15% monthly discount
Please vist the Verizon Portal for Stonehill College at the Stonehill Human Resouces Supplemental Benefits webpage or contact paul.medeiros@verizonwireless.com
COVERAGE OPTIONS
There are a variety of call coverage options for calls coming into a campus extension. This includes Call Forward, Call Pickup, and Call Coverage Paths.
DIRECTORIES
ON CAMPUS DIRECTORIES
A quick reference guide is published each spring and fall
Stonehill College Directory is published in the fall
OFF CAMPUS DIRECTORIES
Massachusetts directories are available at no charge:
dial 9+1+1+800-888-8448
Out of State directories may be ordered by contacting the Telecommunications Department. Your department will be billed for the directories
FAX NUMBERS
Many departments have fax machines. Click below for a list of office fax machines
PERSONAL CALLS
The Stonehill College Telephone system is for business calls. If you must make a personal calls please use your cell phone
PUBLIC TELEPHONES
Most building on campus have public telephones
On campus and local calls are allowed from these telephones
To dial long distance calls: call collect or use a callingcard
REPAIR SERVICE
Contact the Help Desk at ext. 1435 or helpdesk@stonehill.edu
SECURITY TELEPHONE/BLUE LIGHTS
There are security phone at the entrance to each residence hall and Blue Light emergency telephones throughout campus
TELEPHONE SYSTEM FEATURES
The most frequently used system features are shown below
Call Forward – Allows calls to be sent to another campus extension
To activate: Dial *2 or press programmed feature button
Dial the extension number to be forwarded to (3 beep confirmation tone)
To deactivate: Dial #2 or press programmed feature button (3 beep Confirmation tone)
Send Calls - Sends all calls coming into an extension to voicemail
To activate: Dial *3 or press programmed feature button(3 beep confirmation tone)
To deactivate: Dial # 3 or press programmed feature button (3 beep Confirmation tone)
Call Pickup – Allows call to be answered from another telephone in an office group
To activate: Pick up receiver
Press *7 or press programmed feature button
Answer call
Priority Ringing – Rings extension with a 3 burst ring
To activate: Dial *1
Dial extension
Caller will hear 3 burst ring
Call will continue to ring and not go to voicemail
Ring Patterns – Calls from internal or external calls will be identified with different ring patterns
One Ring: identifies call from internal caller
Two Rings: identifies call as internal call
TELEPHONE INSTRUCTIONS
For instructions on a particular style telephone click the link below:
VOICEMAIL
Voicemail is available for all faculty, administration, staff and Resident Assistants
Click on the link below for voicemail instructions
Send voicemail to a list of users