Frequently Asked Questions

Q: What should I do if I have a facilities-related emergency?

A: If an emergency arises during regularly scheduled working hours (Monday - Friday 8:00 - 4:30), please call the Facilities office at x1361. If an emergency occurs outside of these hours, contact Campus Police at x5555, and they will handle your request.

Q: What are examples of emergency situations?

A: Examples of emergencies are as follows: No heat, no hot water, no electricity, overflowing toilet (or any other water running uncontrollably), leaks, elevator problems (if needed for safety reasons), and anything that effects life safety, could cause personal harm, or anything that if left unattended would cause property damage.

Q: What are non-emergency situations?

A: Non-emergencies would be the following: Light out, broken furniture, broken screen, lock problems (non-safety related), and office/furniture moves.

Q: What should I do if I have a non-emergency?

A: Under most normal circumstances a student’s contact should be their RA. The RA will in turn get the information to Facilities Management or another appropriate department. For example, if your bed is broken, or you need a vacuum for your room, your RA is the appropriate contact.

A: Faculty and Staff with facilities issues that are not an emergency should submit a work request by e-mailing fixit@stonehill.edu.

Q: What do I do if I lose my key?

A: For students, you must contact Residence Life. Please check the Residence Life web page for their lost key procedures.

A: For Faculty and Staff, lost or stolen keys must be reported as soon as possible to Campus Police x5555 and/or Facilities Management x1361.

Q: Who should I contact if I have problems with my telephone?

A: Contact Ginny Murphy at the office of Telecommunications at x1330.