Unlock Your Account

An account is locked after 5 incorrect tries for a password. If you are already enrolled in the Password Change Service, please follow the steps below to unlock your account. 

  1. Navigate to http://changepw.stonehill.edu
  2. Select the Unlock Your Account link.
  3. Enter your Stonehill username in the Domain User Name field and click the Continue button.
  4. Answer the security questions on the next two screens (previously set when you enrolled in the Password Change Service) and click Continue after answering each question.
  5. Once the security questions are answered correctly, click on the Unlock Account button on the Unlock Account screen.