How to Release a Quarantined Message

You will receive a notification message that lists messages intended for your mailbox that were identified as spam and quarantined instead. This message includes the number of spam-quarantined messages listed, and the date and time in Universal Coordinated Time (UTC) of the last message in the list.

Universal Coordinated Time (UTC), also referred to as Greenwich Mean Time (GMT), universal Time (UT) or “Zulu,” is the primary time standard by which the world regulates clocks and time. UTC uses 24-hour (military) time notation. In order to get Eastern Standard Time (EST), simply subtract 5 hours from the listed UTC. For example, if a message says it was delivered at 16:00 (UTC), subtracting 5 hours lets you know the message was delivered at 1:00pm (EST). 

From this list, you can view the following information about and perform the following actions on each message:


The sender name and email address of the quarantined message.


The subject line text of the quarantined message.


The date and time (in UTC) that the message was quarantined.


The size of the quarantined message, in kilobytes (KBs).

Release to Inbox

Clicking this link sends the message to your inbox where you can view it.  (See #1 in screenshot.)

Report as Not Junk

Clicking this link sends a copy of the message to Microsoft for analysis. The spam team evaluates and analyzes the message, and, depending on the results of the analysis, adjusts the anti-spam filter rules to allow the message through.  (See #2 in screenshot.)

It is a good practice to release the message to your inbox and report the message to Microsoft only after viewing it and verifying that it is a false positive. You can only release a message and report it as a false positive (not junk) once.

Please note that if an email address or domain needs to be allowed for the entire college community, a call should be placed to the Service Desk so that the request can be reviewed.