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The College will re-open on a normal schedule, tomorrow, Thursday, January 29.

Computer Support for Students

Overview       

The IT Service Desk provides support for computer issues that students have while on campus, using standard Stonehill software, or with a Stonehill HP Program laptop.

Available To 

Students

Features         

  • Service Desk staff will troubleshoot, diagnose, and resolve problems with connecting to a Stonehill service like device registration, hillspot wireless and the wired network.
  • Support for configuration, core features, and functionality will be provided for Stonehill services like myHill and eLearn as well as software designated as Standard support.
  • Support for installation and configuration for Stonehill provided software designated as Basic support, like JMP and Symantec Antivirus.
  • Best effort services will be provided to diagnose, and with permission, remove malicious software using a variety of removal tools.
  • Computer troubleshooting and hardware repair service is provided for Stonehill HP Program laptops which were purchased between June 2010 and August 2012.
  • Computer troubleshooting is provided as a best effort service for non-Stonehill HP Program laptops with referral to nearby warranty service providers if repairs are needed.
  • Laptop loans are offered to students with Stonehill HP Program laptops that are sent out for repair.

 

Getting Started          

Refer to the information provided as a general guideline to help with the purchase of a new laptop.  Students should contact the IT Service Desk during available hours when they have a problem with their computer or connecting it to a Stonehill service.